General terms and conditions of sale

These general terms and conditions expressly regulate the relationship between Wailoha S.L., with CIF: B05414701, with registered office at C/ Rio Ebro, 18600 Motril (Granada) (hereinafter Wailoha S.L.) and you (hereinafter USER).

Wailoha S.L. complies with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999, which regulates telephone or electronic contracting with general conditions in development of article 5.3 of Law 7/1998, Law 26/1984 General Law for the Defence of Consumers and Users, Law 7/1996 on the Regulation of Retail Trade and any other legal provisions that may be applicable.

The use by the USER of the portal and the purchase of any of the products implies full acceptance, without reservations of any kind, of each of the clauses of the General Conditions of Sale.

The prices of all products offered in our online shop wailoha.es are always in euros and include VAT and other applicable taxes (WEEE). The prices are only valid in our online shop and are not valid in our physical shops. These prices will be valid when paying by bank transfer. Payment by Paypal implies an increase of 3.5%. These percentages will always be calculated on the total amount of the order. In case of refund or cancellation, the amount to be refunded will not include the commissions charged by the different payment methods. Wailoha S.L. reserves the right to change, at any time and without prior notice, the prices shown on the website due to changes in supplier rates, offers or any other reason.

Wailoha S.L. reserves the right to decide at any time, the products and services offered to USERS through the portal. Likewise, Wailoha S.L. reserves the right to stop providing access, at any time and without prior notice, to any of the products shown on the website.

If there is a typographical error in any of the prices or products shown and a USER makes a purchase decision based on this error, Wailoha S.L. will inform the USER of this error and the customer will have the right to cancel the purchase without any cost on their part.

COMPLAINTS SHEETS are available for our customers to download. here.

To place orders, once the USER (whether registered or not) finds the desired product, simply click on the “Buy” button that appears next to the product. The USER, at any time, will be able to access his/her Shopping Cart (and review its contents, modify it, etc.).

When the USER has selected the desired products, conveniently saved and stored in the Shopping Cart, he/she can finalise the purchase by clicking “Checkout”. This action will take the USER to the “Purchase Form”. He/she will be asked to fill in the purchase form with the USER’s personal data, as well as the data corresponding to the delivery of the order placed.

The inclusion of the data in the purchase form and the request sent implies the reading and irrevocable acceptance of each and every one of these General Conditions of Sale and its sections. The purchase will be understood to have been made at the address of Wailoha S.L..

Once the purchase has been made and as soon as possible, always within 24 hours after the purchase has been made, Wailoha S.L. will send the USER an e-mail with proof of purchase.

The purchase prices will be those in force at the time the order is placed.

The invoice for your order will be sent in electronic format, the same day your order is shipped, to the e-mail address provided in the order.

Only credit card Confirmar y pagar will be accepted

Our shipments will be sent by post within 5 to 7 days business of payment.

In accordance with the current regulations agreed in the Royal Legislative Decree 1/2007, the CLIENT has a period of 14 calendar days to exercise their right of withdrawal of the purchase made through the website Wailoha S.L.. The period shall be calculated from receipt of the product purchased or from the conclusion of the contract if it is the provision of services, except in cases where the product has been tampered with or damaged and is not delivered in the conditions stipulated for this purpose. To do so, you should contact the customer service department by sending an email to the following address canaldealma@gmail.com explaining your situation.

Wailoha S.L. will pay for the order in the same way that the purchase was made, within a period not exceeding 14 calendar days, provided that the product is in perfect condition, with all its components, accessories, manuals and original packaging.

The refund will include the purchase price and any delivery costs paid by the customer during the purchase process. However, if the customer has selected a different delivery method to that offered in the ordinary way for the delivery of the product, Wailoha S.L. will not reimburse the additional costs arising therefrom.

The CUSTOMER shall bear the cost of returning the product, in accordance with the provisions of Article 108 of Royal Legislative Decree 1/2007 of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

The refund will be made within 14 calendar days from the date on which the customer has been informed of the decision to withdraw from the contract. We may withhold reimbursement until we have received the goods.

The CUSTOMER must return the product within 14 days of its delivery, in perfect condition, with all its components, accessories, manuals and in its original packaging.

The CUSTOMER shall be liable for any diminished value of the returned product due to damage or handling other than the nature of the product or its agreed use.

All goods must be returned in their original packaging and conditions, in perfect condition and protected, avoiding stickers, seals or adhesive tapes directly on the surface or packaging of the article. Otherwise Wailoha S.L. reserves the right to refuse the return.

Return of products with gifts or promotions. The complete return (complete pack or article + gift) will be obligatory in order to be able to proceed with the refund. In the case of products that include game download codes, it will be a requirement not to have downloaded them in order to proceed with the full refund. In the event that the game has been downloaded, the amount of the game will be deducted from the total amount to be refunded.

Under no circumstances will it be possible to return unsealed products that can be reproduced or copied immediately, as well as those intended for personal hygiene or which, due to their nature, cannot be returned.

The wailoha.es online shop is secure and treats all personal data confidentially. In addition, the introduction of the necessary data for Confirmar y pagar made by credit/debit card is carried out within the secure payment gateway of the Banco Caja Rural de Granada.

This contract shall be governed by Spanish law. The parties expressly waive any jurisdiction that may correspond to them and expressly submit to the Courts and Tribunals to resolve any dispute that may arise in the interpretation or execution of these contractual conditions.

In compliance with Organic Law 15/1999, of 13 December, on the Protection of Personal Data, we inform you that the personal data you provide us with through the wailoha.es website will be treated confidentially. Your personal data will be used solely for the provision of the services offered through the website (placing orders) and for sending commercial information that may be of interest to you.

Likewise, we inform you that you can exercise your rights of access, rectification, cancellation and opposition in accordance with the provisions of Law 15/1999 of 13 December on the Protection of Personal Data, by sending a letter together with a photocopy of your ID card to the following address: C/ Rio Ebro Nº11, 18600 Motril (Granada).

Of course, we do not sell, rent or send to third parties the personal data provided by users of the website.

The User guarantees that the personal data provided are truthful and is responsible for communicating any changes in them. The User shall be solely responsible for any direct or indirect damage that may be caused to Wailoha S.L. or any third party as a result of filling in the forms with false, inaccurate, incomplete or out-of-date data.
In the event that the User includes personal data of third parties, he/she must, prior to their inclusion, inform them of the provisions of this privacy policy, being solely responsible for their inclusion.

Wailoha S.L. has adopted the necessary measures to avoid the alteration, loss, treatment or unauthorised access of personal data, however, the User must be aware that security measures on the Internet are not insurmountable.

wailohatheshop.com is the online shop of Wailoha S.L., trademark of Wailoha S.L., CIF: B05414701 registered in the commercial register of Granada, Volume: 1761, Page: 56523 Folio: 143.

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